REFUND/RETURN POLICY

 

If you would like to return, receive a refund or replacement on your order, then please complete our returns form below so we can help you asap!

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You have 28 days from the date of your order to contact us if you have changed your mind or 14 days to contact us if your item arrives faulty or damaged.

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Please refer to the information below.

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Decide you don't want something when it arrives but it’s not damaged or faulty?

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As long as it is not one of our personalised items (this will be made clear on your order), simply complete our returns form online (within 28 days of delivery), you will receive our email response to you within 24 hours  (please check your spam folder if not seen).  You will be notified of the return address via the email we send you, with full details of how to return your item.

 

Your return must arrive with us within 14 days of posting to us, and the contents must be in ‘as new’ condition.  We will issue a refund for the item(s) being returned (delivery cost is your responsibility unless your order arrived faulty or damaged).  We will send you an email to confirm.  It is advisable to send your item tracked and keep proof of receipt until a full refund has been issued, as we can not take any responsibility for lost items.

 

Has something arrived that you did not order, or was damaged/faulty?

 

We are very sorry to hear this, we have strict policies in place that ensure your order is checked multiple times prior to dispatch, however, we understand that a mistake could still happen, as we are all human, or an item may be damaged during delivery.  If this is the case, we want to apologise to you and refund you, or send you a replacement item as soon as possible, so please complete our returns form as soon as possible (within 14 days of delivery), and you will hear from us via email (make sure to check your spam folders).  We will  respond to you within 24 hours regarding how to proceed.  You will be asked for photographic evidence of any damage.  In most cases you will not need to return the damaged item, and will be offered the option of receiving a full refund including the delivery cost within 7 working days or be offered a replacement.

 

Please find below the link to our Returns Form.