SHIPPING/DELIVERY

We use Royal Mail to deliver our greetings cards, smaller items and boxes.

All orders are received by Royal Mail the next working day (or same day if possible) unless otherwise stated.

All delivery options will be displayed at checkout for you to select.

Single Greetings Cards, delivery from £1.35

Letterbox Gifts and Multiple Greetings Cards, delivery from £2.55

Larger boxes and parcels, from £4.20

Please note that delays due to courier, delays due to busy holiday periods or strike action from courier, are out of our control. If your order does not arrive (thankfully this is very rare) we can not start a claim with Royal Mail until after the due date plus 7 or 10 working days, depending on which delivery option you selected at checkout, therefore we can not send a refund or replacement until after this time if you have not received your order. This forms part of our Terms and Conditions, please do not order if you do not agree to this as you will be asked to tick to agree to our Terms and Conditions when placing an order. We use to refund or replace prior to this timeframe if an order had not been received, however, the item was usually delivered the next day and it cost our small business the cost of another order and delivery costs, so I hope you understand the need for the wait, thank you.

We use plastic free packaging to protect your order and will send you an email once your order has been dispatched to Royal Mail.

Apologies to anyone outside of mainland UK, we are hoping to add delivery outside of mainland UK on some items very soon!

REFUND/RETURN POLICY

If you would like to return, receive a refund or replacement on your order, then please complete our returns form below so we can help you asap!

You have 28 days from the date of your order to contact us if you have changed your mind or 14 days to contact us if your item arrives faulty or damaged.

Please refer to the information below.

Decide you don't want something when it arrives but it’s not damaged or faulty?

As long as it is not one of our personalised items (this will be made clear on your order), simply complete our returns form online (within 28 days of delivery), you will receive our email response to you within 24 hours (please check your spam folder if not seen). You will be notified of the return address via the email we send you, with full details of how to return your item.

Your return must arrive with us within 14 days of posting to us, and the contents must be in ‘as new’ condition. We will issue a refund for the item(s) being returned (delivery cost is your responsibility unless your order arrived faulty or damaged). We will send you an email to confirm. It is advisable to send your item tracked and keep proof of receipt until a full refund has been issued, as we can not take any responsibility for lost items.

Has something arrived that you did not order, or was damaged/faulty?

We are very sorry to hear this, we have strict policies in place that ensure your order is checked multiple times prior to dispatch, however, we understand that a mistake could still happen, as we are all human, or an item may be damaged during delivery. If this is the case, we want to apologise to you and refund you, or send you a replacement item as soon as possible, so please complete our returns form as soon as possible (within 14 days of delivery), and you will hear from us via email (make sure to check your spam folders). We will respond to you within 24 hours regarding how to proceed. You will be asked for photographic evidence of any damage. In most cases you will not need to return the damaged item, and will be offered the option of receiving a full refund including the delivery cost within 7 working days or be offered a replacement.

THE CONTRACT

After placing an order you will receive an email from us acknowledging that we have received your order for the goods and the delivery services required. This does not mean that your order has been accepted. Your order constitutes an offer to Sunny Bank Wishes to buy goods. All orders are subject to acceptance by use and we will confirm acceptance by sending an email that confirms dispatch by the delivery service provider. The contract between you and Sunny Bank Wishes will only be formed when we send you this dispatch confirmation.

The contract will relate only to those goods whose dispatch we have confirmed in the dispatch confirmation. We will not be obliged to supply any other goods which may have been part of your order until the dispatch of such goods has been confirmed in a separate dispatch confirmation.

We reserve the right to cancel the contract between us if:

We have insufficient stock to deliver the Goods you have ordered;

The delivery service provider does not deliver to your area

One or more of the Goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers; or

We have reason to suspect that there is a risk of a fraudulent transaction.

If we do cancel your contract, we will notify you by email and will re-credit to your account any sum deducted by us (in respect of Goods provided by us, and delivery services provided by the delivery service provider unless amounts in respect of delivery are refunded directly by the delivery service provider), from your debit or credit card as soon as possible but in any event within 7 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Accuracy of website content

Our website team at Sunny Bank Wishes work tirelessly to create the images and descriptions featured on our site and every effort is made to be as accurate as possible.

Published product details, specifications and suitability information is the best available at the time. Sunny Bank Wishes shall not be held responsible for the accuracy of any advice given.

If you have ordered an item and it does not match your expectations based on its description on sunnybankwishes.co.uk then we will provide you with a full refund upon the return of the item.

Company Information

‘Sunny Bank Wishes’ and it's logo are the trademark and trading name of business owner and Director Michelle Rushton. The name Sunny Bank Wishes Limited has been registered with Companies House, and we will start trading under this new Ltd name at some point in the near future.

We are regulated and licenced by DEFRA/APHA for Marketing Seed and Packing, Sealing and Labelling Seed and have had our site visit for 2024.

DEFRA/APHA Licence Number: 7914

What our website host says about cookies "When you add the cookie banner to your site, only essential cookies are placed on your visitors' devices. The banner includes different toggles that your visitors can enable in order for you to use other types of non-essential cookies (e.g., Marketing, Analytics)".

If you would like further information about what the cookies are for, please click on settings on the cookies banner that appears on the bottom of the page. We have also given you the option to decline all cookies as we feel this is important.

The type of personal information we receive from you when you enter your details on an order

or form of ours:

We currently process the following information:

Personal identifiers, contacts and characteristics (for example, name, contact and delivery details)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

To answer a query from you or process and deliver your order

We also receive personal information indirectly, from the following sources in the following scenarios:

If your order has been placed via the Etsy selling platform

We use the information that you have given us in order to process and deliver your order.

We may share this information with Royal Mail or any other delivery companies or printing companies being used to deliver your order.

We also use a third party company to securely process any card payments, they are responsible for card payments, our current payment providers are Etsy (via their selling platform), Stripe and Adyen.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

We have a contractual obligation to process and deliver your order.

How we store your personal information

Your information is privately and securely stored on our website computer system with a strict security system in place for the purpose of delivering your order. Your information is only used to process and deliver your order, it is not passed on to any third parties apart from those necessary to process your payment and deliver your order.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us via our contact us form if you wish to make a request.